Legacy Arena Rules

Legacy Arena is a premier venue within the Birmingham-Jefferson Convention Complex (BJCC). Hosting a wide array of events from concerts and sports to family shows, it’s essential for attendees to familiarize themselves with the venue’s rules and policies to ensure a safe, enjoyable, and hassle-free experience. These guidelines are designed to prioritize security, accessibility, and comfort for all guests. This in-depth guide covers key policies based on official BJCC information, helping you prepare accordingly.

Accessibility

Legacy Arena is committed to providing an inclusive environment for guests with disabilities, adhering to ADA guidelines. ADA parking is available in all lots and garages on a first-come, first-served basis, requiring a valid accessible placard or license plate. Pre-purchased ADA parking passes can be obtained for select lots, such as P2 and P3 for arena events. Wheelchair-accessible seating is offered throughout the venue and can be purchased via Ticketmaster.com, with guarantees for companion seats – up to three if available. Accessible entrances include Entry A (serving lower and upper bowl sections), Entry A2 (for suites and media), Entry B (specific sections), and potentially Entry C depending on the event.

Assistive listening devices are provided free at Guest Services, requiring an ID deposit, and are distributed on a first-come basis. For those with sensory sensitivities, the arena is Sensory Inclusive™ certified by KultureCity, featuring a sensory room behind section 127 on the main concourse, equipped with tools like noise-reducing headphones and fidget items, available at no cost. Interpreting services for the hearing impaired can be requested 30 days in advance, though not guaranteed. Nursing mothers have access to a dedicated room behind sections 129/130, and baby changing stations are in nearly every restroom, including family options.

Wheelchairs are available for emergencies, but guests should bring their own for ongoing needs. Visually impaired patrons can seek assistance for ticket purchases through the Ticket Office. These measures ensure that everyone, regardless of ability, can fully participate in events, promoting equality and reducing barriers.

Animals & Service Dogs

In line with ADA Title II and III regulations, service animals are welcome at Legacy Arena provided they are leashed and under control. These animals, typically dogs trained to assist individuals with disabilities, must be declared in advance by contacting Guest Services to facilitate smooth entry. No other pets or emotional support animals are permitted, as the policy strictly limits access to certified service animals to maintain hygiene, safety, and comfort for all attendees. If bringing a service animal, ensure it remains with you at all times and does not disrupt the event. Venue staff may ask about the animal’s tasks but cannot request documentation or demonstrations. This policy balances accessibility needs with the venue’s no-pets rule, preventing allergens or disturbances in a crowded environment. For any questions, reach out ahead of time to avoid issues at the gate.

Age Requirements

Age policies at Legacy Arena are event-specific but follow general guidelines to protect younger attendees. Children who have reached their second birthday must have a ticket for entry, ensuring fair seating allocation. It’s recommended that minors under 16 be accompanied by a parent or guardian, though this isn’t strictly enforced unless specified by the event. For shows with mature content, additional restrictions may apply – always verify on the event’s page. Regarding alcohol, guests must be 21 or older with valid ID to purchase or consume; passing drinks to minors can result in ejection and potential arrest. This fosters a responsible atmosphere, preventing underage exposure to alcohol and ensuring family-friendly events remain appropriate. Parents should plan accordingly, considering babysitting options if restrictions apply.

Bag Policy

To enhance security and expedite entry, Legacy Arena enforces a Clear Bag Policy. Bags must be clear plastic, vinyl, or PVC, not exceeding 12″x6″x12″, with no tinting or oversized contents obstructing visibility. Non-clear bags are allowed only if smaller than 5″x7″; anything larger is prohibited. Diaper bags must comply by being clear and are permitted only with an accompanying child, allowing essentials like formula or snacks. Medical exceptions are granted after inspection, with items tagged as approved. This policy reduces screening times and minimizes risks, but it requires planning – leave non-compliant bags at home or in your vehicle. Valuables should not be left unattended, as the venue isn’t liable. Exceptions don’t apply to certain events like Birmingham Children’s Theatre shows.

Entry and Security

Entry procedures prioritize safety through thorough screenings. Doors open one hour before showtime unless otherwise noted, with guests passing through metal detectors and bag inspections. Refusal leads to denied entry. Re-entry is not permitted with the same ticket, so plan stays accordingly. Mobile tickets can be accessed via free WiFi at entrances. Know Before You Go emails provide tailored info. Security includes prohibitions on weapons, even for off-duty law enforcement, with no lockers available. This rigorous process, including single-file lines and open-bag checks, deters threats and ensures a secure environment for thousands of attendees.

Food, Drink & Alcohol

Outside food and beverages are strictly prohibited to maintain cleanliness and support in-house concessions, which are cashless. Exceptions include medical needs or infant items in compliant bags. Alcohol sales require ID, with a two-drink limit per transaction and cutoff times (e.g., 30 minutes before show end). Responsible consumption is enforced; impaired guests are cut off. Water fountains and filling stations are available inside, but external bottles are banned except in specific cases. This policy prevents spills, allergies, and unauthorized substances while promoting venue revenue and hygiene.

Payment Options

Legacy Arena operates cashlessly for parking, concessions, and merchandise, accepting major credit/debit cards, Apple Pay, Google Pay, and Tap to Pay. Parking costs $20 standard or $30 premium, payable on-site or pre-purchased. This streamlines transactions, reduces lines, and enhances security by minimizing cash handling. Bring digital payment methods to avoid inconvenience.

Photography and Recording

Personal photography is allowed with non-professional cameras (lenses under 4 inches), but tripods, monopods, and selfie sticks are banned. Video or audio recording is prohibited unless event-specific allowances are noted. Camera bags must meet the Clear Bag Policy. These rules protect intellectual property and prevent distractions, ensuring performers’ rights and audience focus.

Prohibited Items

A extensive list of banned items includes weapons, outside food/beverages, aerosols, balloons, drones, fireworks, lighters, masks, poles, professional recording devices, selfie sticks, signs larger than 11×17, strollers, umbrellas (unless fitting in clear bags, unopened inside), vapes, and more. This comprehensive prohibition minimizes hazards, disruptions, and security risks, creating a safer space. Check the full list before arriving.

Smoking Policy

Legacy Arena is a non-smoking facility, banning cigarettes, cigars, e-cigarettes, vapes, and similar products both inside and outside. This promotes health, reduces fire risks, and ensures clean air for all, especially in enclosed spaces. In summary, adhering to these policies enhances your visit to Legacy Arena. For updates, visit bjcc.org or contact the venue.